Customer Service Specialist - IAM
Core
Managing day-to-day freight movement, resolving enquiries, and providing insights to Account Managers to ensure a seamless logistics experience.
Role type
Customer Service Specialist (Logistics)
Builds
Tailored transport and warehousing solutions
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
freight movement management, enquiry resolution, reporting on daily freight movements, issue escalation, relationship building with accounts and transport providers
Preferred skills
tertiary qualification, 2+ years in customer service, strong written and verbal communication, problem-solving, Microsoft Office Suite proficiency
Technologies
Microsoft Office Suite
Responsibilities
Supporting and managing the day-to-day movement of freight within your portfolio, Providing valuable insights into the movement of customer freight and potential issues to Account Managers, Reviewing and reporting on daily freight movements, Resolving enquiries, Escalating priority issues, Building solid long-term relationships with your dedicated account portfolio
Seniority
Individual Contributor, entry to mid-level