AI Success Engineer - San Francisco
Core
Primary post-sales technical advisor driving enterprise adoption, deployment, and value realization of OpenAI's AI platform for large organizations.
Role type
Senior Technical Account Management / Customer Success Engineer
Builds
Scaled enterprise adoption of OpenAI products (API, agentic platform, Codex, ChatGPT Enterprise) and custom integration workflows.
Domain
Generative AI / Enterprise Software / Cloud Infrastructure
Deliverable
production ML models | product features
Required skills
Technical account management, GenAI consulting, solutions architecture, technical delivery leadership, API integration, enterprise security compliance, Python/JavaScript, REST APIs, CI/CD, cloud platforms, program management, stakeholder alignment
Preferred skills
Experience with embeddings, retrieval augmentation, fine-tuning, SSO, domain verification, encryption, GDPR/HIPAA compliance
Technologies
OpenAI API, OpenAI agentic platform, Codex, ChatGPT Enterprise, Python, JavaScript, REST APIs, SDKs, containers, cloud platforms
Responsibilities
Lead technical relationships and act as trusted advisor for post-sale customers; Own account health, adoption velocity, and technical deployment; Conduct technical enablement and configuration sessions; Identify and validate high-impact use cases by embedding with customer teams; Lead cross-functional coordination for new product activation and deployment planning; Build relationships with executive sponsors to align business goals with platform capabilities; Translate customer objectives into actionable adoption roadmaps with KPIs; Partner with Engineering and Research to surface feedback and blockers; Guide value realization through baselines and post-deployment reporting; Facilitate workshops on use case design and champion building; Drive expansions by identifying new workflow opportunities; Optimize existing customer implementations and configurations.
Seniority
Senior, hands-on IC with strategic advisory scope
