Campus Manager - Brisbane CBD/ Upper Mount Gravatt/Indooroopilly
Core
Full accountability for campus operations, team leadership, and student experience in a high-growth tutoring ecosystem.
Role type
Campus Manager (Operations & Leadership)
Builds
Tutoring campuses, student support systems, and operational workflows for high school and medical prep students.
Domain
Education / Tutoring / Student Services
Deliverable
product features
Required skills
Team leadership, operational excellence, crisis management, process improvement, customer experience stewardship, workflow optimization, quality assurance, problem solving, accountability.
Preferred skills
Prior customer service leadership in education/retail/hospitality, on-campus presence, long-term growth mindset.
Responsibilities
Lead and develop service teams to high performance; oversee daily campus operations including opening/closing, class readiness, and inventory; manage student and parent journey from trial to ongoing classes; audit operations and team performance for adherence to standards; resolve disruptions and escalate issues to protect the student experience.
Seniority
Mid-Senior, hands-on IC with team leadership
