Desktop Support Technician, Sydney CBD
Core
Provide technical support and assistance to end-users, troubleshooting and resolving desktop, software, and hardware issues while maintaining and upgrading devices across campus and branch locations.
Role type
Desktop Support Technician
Builds
Internal colleague productivity and seamless solutions for millions of customers
Domain
Banking / IT Operations
Required skills
Desktop operating systems (Windows, macOS), Desktop hardware and peripherals support, Microsoft Office, Device lifecycle management (builds, deployments, refreshes, decommissions), ITSM tools (Intune, ServiceNow)
Preferred skills
Managed Service Provider (MSP) experience, Customer-facing IT environment experience
Responsibilities
Provide desktop support to end-users in-person and remotely, Install and configure desktop hardware and software, Troubleshoot and resolve desktop and peripheral issues, Install and maintain desktop operating systems and applications, Perform desktop and application upgrades, Maintain and manage hardware inventory, Support device lifecycle activities including builds and decommissions
Seniority
Mid-level, hands-on IC
