Support Services Centre Manager
Core
Lead and optimize the day-to-day operations of a Support Services Center (SSC) to ensure seamless delivery of critical administrative, scheduling, hospitality, and customer service functions for a mission-critical program.
Role type
Senior Support Services Center Manager (Operations & Team Leadership)
Builds
Integrated asset management services, operational workflows, and high-performance support teams
Domain
Professional Services / Government Contracting / Operations Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic leadership, process optimization (Lean/Six Sigma), data analysis, stakeholder management, budget management, risk mitigation, team coaching, compliance management
Preferred skills
ERP system proficiency (SAP), workforce scheduling, CRM, work order management systems, KPI-driven performance improvement, cost optimization strategies
Technologies
SAP, Microsoft Office, Work Order Systems, CRM tools
Responsibilities
Provide strategic direction and oversight of the SSC team; Analyze performance metrics and KPIs to identify improvement areas; Maintain health and safety standards and conduct risk assessments; Develop and implement policies for functional areas; Manage work order systems and customer service delivery; Coordinate priorities and workloads across the team
Seniority
Senior, hands-on IC with team leadership
