Senior Technical Support Specialist
Core
Senior Technical Support Specialist providing technical support, installation, commissioning, and breakdown repairs for mining equipment, while coaching a team of specialists.
Role type
Senior Technical Support Specialist (Mining Equipment)
Builds
Equipment overhauls, maintenance, and repairs for longwall machinery
Domain
Mining / Heavy Machinery / Mechanical & Electrohydraulic Systems
Deliverable
physical/clinical work
Required skills
Mechanical engineering, electrohydraulic control systems, root cause analysis, troubleshooting, technical report writing, team coaching, budgeting, safety compliance
Preferred skills
Longwall experience, trainer and assessor qualifications, Certificate IV in electrical/mechanical disciplines
Technologies
Electrohydraulic control systems, longwall machinery
Responsibilities
Supervise and train Technical Support Specialists, lead applied failure analysis workshops, conduct site visits for technical assistance, resolve breakdowns to minimize production losses, analyze equipment performance data, deliver training on equipment operation, coordinate service materials and documentation
Seniority
Senior, hands-on IC with team leadership