Terminal Manager
Core
Leading multiple retail stores within the Perth Airport terminal, driving customer service standards, team performance, and operational compliance.
Role type
Senior retail operations manager (multi-site)
Builds
Retail store operations and customer experiences in airport terminals
Domain
Retail / Travel
Deliverable
product features
Required skills
Multi-site retail management, team leadership and mentoring, rostering and scheduling, stock lifecycle management, merchandising and planogram execution, stakeholder management, KPI and target achievement
Preferred skills
Airport environment experience, marketing initiative execution, flexible shift work
Technologies
POS systems, inventory management tools, rostering software
Responsibilities
Lead a 'Customer first' culture and ensure Service Guarantee implementation; Manage various store formats and ensure high store standards; Foster talent and identify training needs; Execute marketing initiatives and promotional cycles; Provide feedback to Area and Operations Manager on performance.