Store Manager
Core
Lead a retail store team to achieve sales performance, operational excellence, and exceptional customer experiences through active coaching and development.
Role type
Senior retail store manager
Builds
Retail store operations and customer service delivery
Domain
Retail
Deliverable
product features
Required skills
Team leadership, sales performance management, operational planning, recruitment and training, data analysis, customer experience management, scheduling, POS system proficiency
Preferred skills
Strategic thinking, problem-solving, diversity and inclusion advocacy
Responsibilities
Lead store staff in meeting sales, service, and operational expectations; Achieve store business plans including sales and operational goals; Ensure store schedule accuracy and proper staffing; Train store team on internal operational functions and customer service expectations; Create an engaged and inclusive store environment; Exceed customer expectations and achieve high Net Promoter Score (NPS).