Terminal Coordinator - LHR T2 - 36hrs
Core
Coordinate total brand performance for Estée Lauder, Clinique, and La Mer across a defined airport terminal, driving sales growth, operational excellence, and customer experience.
Role type
Senior retail operations manager (multi-brand, travel retail)
Builds
Airport retail sales and operational performance for luxury beauty brands
Domain
Travel retail / Luxury beauty
Deliverable
product features
Required skills
Sales target management, stakeholder negotiation, team leadership, real-time operational response, stock management, cross-brand strategy
Preferred skills
Passenger flow analysis, flight schedule interpretation, event activation, coaching
Technologies
POS systems, inventory management tools, flight data platforms
Responsibilities
Own terminal-level sales targets and KPIs, optimize staff deployment based on passenger and flight data, lead and develop Beauty Advisors, negotiate space and visibility with retailers, analyze performance versus targets and implement action plans
Seniority
Senior, hands-on IC