Helpdesk Support
Core
Providing on-site hardware and software support for warehouse operations, including device setup, configuration, and troubleshooting across Windows, Apple, and virtual environments.
Role type
Mid-level IT Helpdesk Support Specialist
Builds
Operational readiness of IT devices and systems for warehouse floor use
Domain
Logistics / Warehouse Operations / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware installation and physical device mounting, OS deployment and configuration (Windows 7/8/10, Apple), SCCM deployment tool usage, Group Policy management, Printer troubleshooting and configuration, Network connectivity setup, Device inventory management (MAC/SN/Model), Troubleshooting across multiple OS platforms
Preferred skills
OEM Maintenance Certification, CompTIA A+, MCITP, MOS
Technologies
Windows 7/8/10, Apple OS, SCCM, MS Office, Warehouse Networks
Responsibilities
Perform hardware and software installation for laptops, tablets, and printers; Physically mount devices to forklifts and configure warehouse networks; Execute OS and application configuration per manual; Conduct function and label print tests; Manage device inventory and DOA processes; Support INT to PROD environment changes
Seniority
Mid-level, hands-on IC