Campus Leader - Epping
Core
Full accountability for campus operations, team leadership, and student experience delivery in a high-growth tutoring ecosystem.
Role type
Campus Operations Leader
Builds
A safe, well-organized, elite-experience-ready campus environment for students and parents.
Domain
Education / Tutoring
Required skills
Team leadership, operational excellence, crisis management, process improvement, quality assurance, student experience stewardship, conversion optimization, inventory management, scheduling, communication, problem solving, continuous improvement, accountability.
Preferred skills
Prior customer service leadership in education, operations, retail, or hospitality.
Technologies
None stated
Responsibilities
Lead and develop the service team into high-performing operators; oversee core campus processes including opening/closing, class readiness, reschedules, attendance, inventory, and phone/email/text service; safeguard the full student and parent journey from trial to ongoing classes; manage walk-in and student support; own the trial experience end-to-end to maximize conversion; audit operations and team performance for adherence to standards; resolve issues quickly while protecting the student experience.
Seniority
Mid-level, hands-on IC
