Customer Support Engineer
Core
Resolve production technical issues end-to-end and build AI agents to automate support workflows for a sales automation platform.
Role type
Customer Support Engineer (AI automation)
Builds
AI agents for support automation, internal playbooks, and technical write-ups
Domain
AI sales automation / SaaS
Deliverable
production ML models | product features
Required skills
Full-stack software engineering, React, TypeScript, Python, PostgreSQL, debugging logs/databases/APIs, customer-facing communication, technical documentation
Preferred skills
Designing/deploying AI agents for support automation
Technologies
React, TypeScript, Python, PostgreSQL
Responsibilities
Investigate and reproduce production issues, dig into logs and codebases to identify root causes, own technical resolution end-to-end, design and deploy AI agents, operate AI agent workflows, produce technical write-ups for escalations, document recurring issues and build playbooks
Seniority
Junior to Mid-level, hands-on IC