Customer Service Representative
Core
First point of contact for customers in the Federal Government support team, helping them solve problems and access essential services via phone, email, and processing.
Role type
Customer Service Representative (Federal Government Support)
Builds
Customer satisfaction and service quality outcomes for Federal Government clients
Domain
Public Sector / Federal Government
Deliverable
client delivery
Required skills
Verbal and written communication, Attention to detail, Problem-solving, Empathy, Patience, Computer navigation
Responsibilities
Handle inbound customer enquiries via phone, email, and processing items; Build rapport quickly while providing accurate, timely information; Identify and resolve issues by following clear processes and guidelines; Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality
