Technical Support
Core
Build and maintain real-time monitoring systems, respond to critical incidents, and assist backend teams with debugging and log analysis to ensure global payment operations run without interruption.
Role type
Technical Support Analyst (NOC/Operations)
Builds
Real-time monitoring systems and operational processes for global payment infrastructure
Domain
Fintech / Payments / Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
scripting, debugging, log analysis, API testing, monitoring tools, alerting systems, problem-solving, analytical thinking
Preferred skills
backend development knowledge, process improvement, data-driven analysis
Technologies
monitoring tools, alerting systems, APIs
Responsibilities
Implement and maintain robust real-time monitoring systems; provide top support to clients and escalate critical incidents; assist backend teams with scripting and bug reproduction; create and standardize operational processes; analyze recurring issues to propose improvements; ensure continuous operational coverage with shift handovers; participate in development activities to build backend knowledge.
Seniority
Junior, hands-on IC
