Customer Service Centre Consultant
Core
Provide assistance to Australian Defence Force (ADF) members and government clients regarding relocation enquiries via phone, SMS, and email.
Role type
Customer Service Centre Consultant (Relocation)
Builds
Relocation support services for ADF members and government entities
Domain
Logistics & Defence
Deliverable
client delivery
Required skills
High-volume call centre experience, complex computer system navigation, Microsoft 365 proficiency, time management, prioritization
Preferred skills
Relocation sector knowledge, Australian Defence Force (ADF) processes knowledge
Responsibilities
Answering relocation enquiries via phone, SMS, and email; Operating on a rotating roster between 7:00am - 9:00pm Monday - Friday; Navigating multiple complex computer systems with accuracy
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