CX Data & Support Specialist
Core
Entry-level case management and data quality specialist supporting Customer Experience Account Partners by handling public enquiries, managing Google Business Profile cases, and maintaining business listing accuracy.
Role type
Entry-level Customer Experience Data and Support Specialist
Builds
Accurate business listings, verified Google Business Profiles, and streamlined case management workflows for CX Account Partners
Domain
Digital marketing / Local search / Customer support
Deliverable
product features | dashboards & analysis
Required skills
Case management, data entry, Google Business Profile management, inbound/outbound communication, error triage, record keeping, Microsoft Office proficiency
Preferred skills
Customer service experience, digital marketing familiarity, Canva/Photoshop usage
Responsibilities
Triage and track Change Requests; manage Google Business Profile cases end-to-end; handle inbound public enquiries via phone and email; create and improve business listings; review listings for accuracy and completeness; manage day-to-day email correspondence with clients and internal teams
Seniority
Entry-level, hands-on IC
