Staff Software Engineer - Contact Centre
Core
Lead the modernization of CommSec's contact centre platforms using AI and cloud tech to transform customer engagement across digital, assisted, and AI-enabled channels.
Role type
Staff Software Engineer (Technical Leadership)
Builds
Scalable cloud-native solutions, modern APIs, and intelligent workflows for customer interactions.
Domain
Financial Services / Contact Centre / Generative AI
Deliverable
production ML models | product features | infrastructure
Required skills
Full-stack engineering, .NET/C#, React, TypeScript, AWS, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 Omnichannel, Distributed systems, Microservices, Event-driven architectures, Generative AI, DevSecOps
Preferred skills
Experience with other contact centre platforms, Agentic workflows, RAG, Prompt engineering
Technologies
.NET, C#, React, TypeScript, AWS, Microsoft Dynamics 365, Generative AI
Responsibilities
Drive technical vision for customer interactions across multiple channels, design scalable cloud-native solutions, mentor engineers, shape strategic technology outcomes, champion engineering excellence and reliability.
Seniority
Staff, hands-on technical leadership
