Digital Service Representative & Customer Service Representative
Based in Australia
Core
Face-to-face customer service representative resolving enquiries and helping customers access essential government services.
Role type
Customer Service Representative (Clerk Grade 2/3)
Builds
Customer support interactions and service delivery at Service NSW centres
Domain
Public Sector / Government Services
Deliverable
client delivery
Required skills
face-to-face customer service, problem solving, adaptability, technology proficiency, attention to detail, confidentiality handling
Responsibilities
resolving customer enquiries, guiding customers to access services, maintaining a welcoming environment, handling confidential information, working in a rotating roster including Saturdays