Customer Service Representative
Core
Provide high-volume customer service to licensing applicants in person and via phone, process payments, and handle clerical data entry for the NYC Department of Consumer and Worker Protection.
Role type
Customer Service Representative (Clerical Associate)
Builds
Licensing applications and records for NYC businesses
Domain
Public sector / Consumer protection / Licensing
Required skills
Customer service, Mathematical computations, Data processing, Record keeping, Interagency communication, Keyboard typing (100 wpm)
Responsibilities
Accept and process payments, Perform routine data processing and record maintenance, Provide high-volume customer service in person and via phone, Assist applicants with outreach to other city agencies, Answer telephone calls, emails and written correspondence, Attend seminars and trainings