Product Engagement Manager
Core
Lead customers from implementation through adoption and expansion, acting as a product strategist to help revenue teams transform how they enable and improve performance.
Role type
Senior IC Product Engagement Manager (SaaS)
Builds
Customer adoption journeys, deployment strategies, and AI-powered workflow integrations for enterprise revenue teams.
Domain
SaaS / Revenue Enablement / AI
Required skills
SaaS deployment and adoption strategy, AI fluency and use case identification, enterprise integrations (APIs, SSO), solution architecture, executive stakeholder management, change management, storytelling and vision shaping.
Preferred skills
CRM/LMS/HRIS/BI platform experience, AI workflow automation, customer metrics (GRR, NRR, adoption).
Technologies
AI, APIs, SSO, CRM, LMS, HRIS, BI platforms.
Responsibilities
Lead end-to-end customer deployments from discovery to scaled usage; Own customer engagement strategies to accelerate time-to-value; Act as product strategist for strategic accounts; Demonstrate platform capabilities and AI innovations to executives; Drive AI adoption by operationalizing AI workflows; Translate requirements into scalable deployment plans and playbooks; Partner with Product teams to influence roadmap direction.
Seniority
Senior, hands-on IC
