Customer Success Representative
Core
High-volume phone-based role onboarding new tradies, managing inbound calls, and nurturing existing customers to maximize subscription renewals and ROI.
Role type
Customer Success Representative (Telesales)
Builds
Customer onboarding, subscription renewals, and campaign performance tracking for home improvement businesses
Domain
Home improvement / Digital platform
Deliverable
product features
Required skills
Telesales, customer onboarding, call management, customer retention, Salesforce data entry, script adherence
Preferred skills
High-volume phone environment experience, sales and negotiation skills, resilience, target-driven mindset
Technologies
Salesforce
Responsibilities
Conduct inbound and outbound calls to hit daily talk time targets; onboard new tradie accounts using a checklist; manage and track campaign performance; educate customers on best practices; retain customers by solving problems; update Salesforce with customer insights.
Seniority
Entry-level to Junior, hands-on IC