Customer Solutions Coordinator
Core
Key link between customers and internal teams, coordinating voice-related customer solutions and managing service delivery activities.
Role type
Customer Solutions Coordinator
Builds
Customer solutions and service delivery for telecommunications services
Domain
Telecommunications (Telco)
Deliverable
client delivery
Required skills
Customer service, contract management, procurement coordination, supplier liaison, problem-solving, data entry, project management methodologies, telco and data services knowledge
Responsibilities
Coordinating customer solutions, assisting with procurement and logistics, managing customer contracts and SLAs, performing quality checks, responding to inbound calls, handling orders, working with wholesale suppliers to resolve issues, maintaining accurate records
Seniority
Individual Contributor, mid-level (3 years experience)