Technical Account Manager
Core
Building long-term client relationships and acting as a trusted technology advisor to align IT infrastructure with best practices.
Role type
Technical Account Manager
Builds
Client IT roadmaps, strategic initiatives, and technical alignment reviews
Domain
Managed Service Provider (MSP) / Enterprise IT
Deliverable
client delivery
Required skills
client management, Microsoft 365, cloud technologies, modern business IT environments
Preferred skills
Autotask PSA, Datto RMM, IT Glue, Azure, Microsoft, ITIL certifications
Technologies
Microsoft 365, Azure, Autotask PSA, Datto RMM, IT Glue
Responsibilities
Conducting Technical Alignment Reviews and regular onsite visits, Identifying risks and sales opportunities, Assisting clients with technology planning and roadmaps
Seniority
Mid-level, hands-on IC