Operations Manager, Delivery
Core
Lead initiatives to enhance operational efficiency and elevate customer experience for a national superannuation fund by driving process improvements in administration, correspondence, and supplier management.
Role type
Operations Manager, Delivery (Continuous Improvement)
Builds
Process improvements, SOPs, supplier performance reports, and continuous improvement frameworks.
Domain
Superannuation / Financial Services
Required skills
Process improvement methodologies, supplier management, SLA management, escalation management, data analysis, stakeholder engagement, change management, Microsoft Office Suite, Visio
Preferred skills
Six Sigma, LEAN, project management, digital transformation
Responsibilities
Drive service improvement initiatives, identify requirements and drive process change, monitor and manage service standards, lead supplier management, manage escalated member and stakeholder issues, facilitate process improvement workshops.
Seniority
Mid-level, hands-on IC