Interim Pension Manager - Wealth Operations
Core
Lead operational delivery across pension business ensuring excellent customer outcomes, strong operational performance and effective risk management.
Role type
Senior IC pension operations manager
Builds
Pension services and operational processes
Domain
Financial services / Pensions
Required skills
Pension operations leadership, regulatory compliance, risk management, stakeholder management, team leadership, operational performance monitoring, complaint resolution, continuous improvement, root-cause analysis
Preferred skills
Operational transformation, process automation, governance strengthening, working with trustees and distribution partners
Technologies
None stated
Responsibilities
Provide senior operational leadership across pension operations, lead and develop team leaders and specialists, monitor operational performance and service quality, maintain robust risk management and governance, oversee complex complaints and escalations, drive continuous improvement initiatives, use operational data to inform decision-making, build relationships with internal teams and external stakeholders, support regulatory change and business planning, promote a customer-focused culture