Collections Specialist
Core
Support customers navigating payment commitments for essential dental care by listening, assessing circumstances, and guiding them to practical payment solutions.
Role type
Senior IC customer success specialist (payments)
Builds
Sustainable payment arrangements for dental care customers
Domain
Healthcare + Financial Services
Required skills
Empathy, communication, customer service, payments, collections, credit, call centre experience, emotional intelligence, solution-focused approach, attention to detail, process discipline, KPI management
Preferred skills
Experience in customer service, payments, collections, credit, or call centres
Technologies
Modern systems, compliance frameworks
Responsibilities
Engaging with customers via phone and digital channels to discuss payment solutions, Understanding individual circumstances and recommending appropriate, compliant options, Setting up and managing payment arrangements with clarity and care, Explaining payment terms, expectations, and next steps in plain language, Maintaining accurate and audit-ready records across systems, Balancing customer experience with commercial and performance outcomes
Seniority
Mid-level, hands-on IC