CS OTC Associate
Core
Manage customer orders, support sales operations, and deliver exceptional experiences for internal and external customers, specifically for book products.
Role type
Customer Service and Order-to-Cash Associate
Builds
Order management lifecycle and operational reporting for book products
Domain
Retail / Publishing
Required skills
Order processing, customer service, operational reporting, data analysis, root cause analysis, stakeholder communication, process compliance, quality assurance, sales support, continuous improvement
Preferred skills
Customer-facing experience, Microsoft Excel proficiency, problem-solving, organizational skills, adaptability
Technologies
Microsoft Office, Excel
Responsibilities
Process and manage customer orders for book products; respond to customer inquiries via phone and email; prepare operational and performance reports; analyze reporting results to identify trends and escalate issues; conduct root cause analysis for team escalations; support quality audits and UAT; act as an operational resource for Account Managers and sales representatives.
Seniority
Junior, 0-2 years experience