Call Specialist - Carle Direct
Core
Part-time Call Specialist supporting a healthcare transfer center by coordinating patient transfers, admissions, and care logistics.
Role type
Healthcare operations call specialist
Builds
Patient admission records, transfer coordination, and care logistics workflows
Domain
Healthcare / Patient Access
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
telephone communication, patient registration, data entry, appointment scheduling, medical record retrieval, supply ordering, bed availability coordination
Preferred skills
accuracy, professionalism, responsiveness, organizational skills, attention to detail
Technologies
Epic, transfer software, Lawson, Warehouse Direct
Responsibilities
Answer incoming calls to identify patient needs and determine appropriate support; Register patient admissions accurately using Epic; Collect and enter patient information into transfer software; Coordinate outbound transfer follow-up and outpatient appointment scheduling; Complete department logs, audits, and administrative documentation; Assist with patient transportation coordination; Contact patients with bed assignments and admission directions; Communicate bed availability with House Administrators and Bed Placement teams; Order department supplies through Lawson and Warehouse Direct; Maintain daily assignments and communication boards; Retrieve medical records as needed; Coordinate transmission of medical images into Epic
Seniority
Entry-level, part-time IC