Product Enablement Specialist II

IndiaRemoteFull-time2026-10-15 → 2026-11-11

Remote

Core

Guide agency owners through the successful setup and integration of WhatsApp into their GoHighLevel accounts, owning the onboarding experience and delivering technical support.

Role type

Product Enablement Specialist (Customer Onboarding & Technical Support)

Builds

WhatsApp integration workflows and onboarding experiences for B2B SaaS customers

Domain

B2B SaaS / Messaging Infrastructure

Deliverable

client delivery

Required skills

Customer onboarding, technical support, multi-channel communication (calls, email, SMS, WhatsApp), API/JSON basics, CRM/ticketing systems, presentation skills

Preferred skills

WhatsApp setup experience, A2P 10DLC registration knowledge, carrier compliance familiarity

Technologies

WhatsApp, A2P 10DLC, GoHighLevel, Meta support portal

Responsibilities

Guide customers through Phone Number, WhatsApp, and A2P 10DLC setup; resolve technical or setup-related issues; conduct webinars and one-on-one walkthroughs; interface with Meta's support team; create and maintain onboarding guides and FAQs; collect customer feedback to improve flows.

About gohighlevel

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid-2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manage