Director of Rooms
Core
Strategic business leader for Rooms Operations (Front Office, Recreation/Health Club, Housekeeping) ensuring brand standards, customer needs, and financial performance.
Role type
Director of Rooms Operations
Builds
Property-wide strategies for guest services, revenue management, and operational excellence for Marriott International.
Domain
Hospitality / Hotel Management
Required skills
Strategic planning, financial analysis, revenue management, team leadership, guest experience management, operational strategy, performance management, change management, budget monitoring, staff coaching
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop and implement departmental strategies aligned with brand business strategy; Monitor sales performance against budget and manage occupancy & rate; Lead Rooms leadership teams to ensure service vision alignment; Handle guest problems and complaints; Conduct annual performance appraisals and set goals for direct reports; Foster associate commitment to excellent service through daily interactions and meetings.
Seniority
Director, strategic leadership