Technical Support Manager
Core
Lead the technical support team to ensure efficient resolution of user and partner issues for a crypto trading and payment platform.
Role type
Senior IC Technical Support Manager
Builds
Stable operation of digital currency trading and payment services
Domain
Cryptocurrency / Fintech
Deliverable
client delivery
Required skills
Team management, process optimization, technical issue triage, stakeholder coordination, data analysis, training & development
Preferred skills
Experience with blockchain technology, knowledge of ticketing systems
Technologies
Ticketing systems, mobile apps, blockchain platforms
Responsibilities
Build and manage the technical support team; Establish and optimize support processes and channels; Lead resolution of complex technical issues; Coordinate with R&D and product teams; Analyze support data to drive product improvements.
Seniority
Senior, hands-on IC
