Customer Support Specialist
Core
First-line customer support for Swedish healthcare professionals using Tandem's clinical platform, handling technical troubleshooting and product feedback.
Role type
Customer Support Specialist (SaaS/Healthcare)
Builds
Tandem Health's clinical platform for clinicians
Domain
Healthcare technology / SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, Intercom platform proficiency, Swedish language fluency, English language fluency, product feedback analysis, documentation improvement, stakeholder communication
Preferred skills
Experience in technical customer support, SaaS support, IT helpdesk, healthcare domain knowledge
Technologies
Intercom
Responsibilities
Handle incoming questions and issues via Intercom for Swedish customers, troubleshoot technical problems and guide users to solutions, triage and escalate complex issues to engineering or medical operations, improve FAQs and support documentation, identify recurring product issues for the wider team, communicate clearly with healthcare professionals
Seniority
Individual Contributor