Support Specialist
Core
First-line support for insurance brokerages using Quandri's AI operating system, handling troubleshooting, incident management, and product feedback.
Role type
Support Analyst (Customer Support)
Builds
AI-powered insurance workflows for brokerages
Domain
Insurtech / AI
Deliverable
client delivery
Required skills
technical troubleshooting, incident management, cross-functional collaboration, data analysis, content writing, empathy, time management
Preferred skills
insurance industry knowledge, support automation tools, high-growth startup experience, ticket data reporting
Technologies
AI, automation tools, ticketing systems
Responsibilities
Investigate and diagnose technical issues, monitor customer bot performance, write knowledge base articles, coordinate escalations, analyze ticket data for patterns, collaborate with Product and Engineering
Seniority
Mid-level, hands-on IC