Operations Manager
Core
Oversee daily club operations, ensure premium member experience, and drive team performance at a luxury wellness destination.
Role type
Senior Operations Manager
Builds
Daily operational execution for a multi-level luxury wellness precinct
Domain
Luxury wellness / fitness / hospitality
Required skills
Operations management, leadership, communication, problem-solving, organizational skills, attention to detail, business acumen
Responsibilities
Oversee daily club operations across administration, facilities, cleaning, compliance, and member-facing service areas; Support delivery of a premium, consistent member experience; Work with department heads to support team performance and accountability; Address member feedback promptly and professionally; Maintain facility presentation and cleanliness standards; Support operational planning, rostering, and workflow coordination; Assist with recruitment, onboarding, and team development; Facilitate team meetings and performance conversations; Support marketing, events, and promotional activities; Maintain workplace health and safety standards; Identify opportunities for process improvement and operational efficiency.