Wellness Strategy and Development, Principal (Senior Manager)
Core
Lead wellness centre operation design and management, ensuring alignment with proposition principles to deliver cohesive customer experiences.
Role type
Principal (Senior Manager) wellness operations leader
Builds
Wellness centre operations, service delivery models, and customer experiences
Domain
Insurance and healthcare transformation
Required skills
Operations model design, financial analysis, budgeting, change management, stakeholder management, team leadership, quality assurance, risk assessment, event management, KPI tracking, third-party vendor management
Preferred skills
Commercial orientation, market intelligence, benchmarking, cross-functional collaboration
Technologies
Booking systems, operational governance mechanisms, reporting tools
Responsibilities
Design and implement operation models and action plans to address performance gaps; Optimize operating models, capacity planning, and partnerships with third-party service providers; Ensure service quality through audits, risk assessments, and continuous improvement; Manage relationships with internal stakeholders and external service providers; Lead and develop the wellness operation team; Produce quality reports and financial analyses for committees and corporate; Execute events at the centre.
Seniority
Principal, hands-on IC with strategic direction and team leadership