Spa Supervisor
Core
Support the Spa Manager in the day-to-day operation of the Spa and Gym, ensuring exceptional guest experiences and high operational standards.
Role type
Spa Supervisor
Builds
Spa and Gym operations for luxury hotel guests
Domain
Hospitality / Luxury Spa
Deliverable
product features
Required skills
Spa operations management, team supervision, guest service, stock control, health and safety compliance, rota planning, treatment delivery
Preferred skills
Knowledge of ESPA products, retail skills coaching, luxury hospitality experience
Technologies
None
Responsibilities
Supervise and guide the team during assigned shifts, act as the point of contact for colleagues and guests during the Spa Manager's absence, monitor team productivity and stock usage, ensure all guest interactions reflect luxury standards, deliver exceptional treatments and provide professional hosting, assist with rota planning and resource allocation, maintain high standards of cleanliness and hygiene, deal with guest feedback and complaints, support the induction and training of new colleagues, ensure legal and health and safety requirements are followed
Seniority
Mid-level, hands-on IC