ICT Field Services Snr Support Off
Core
Deploying and supporting standardised ICT infrastructure, hardware, and systems across approximately 160 schools, ensuring strong customer service and continuous service improvement.
Role type
Senior ICT Field Services Support Officer
Builds
Standardised ICT services and infrastructure for ~160 schools and 50,000 devices
Domain
Education / ICT Infrastructure
Required skills
ICT system/hardware/software troubleshooting, onsite support, network cabling installation/termination, stakeholder communication, record maintenance, autonomous collaboration
Preferred skills
Aboriginal Education Policy knowledge, public education value commitment
Technologies
Network cabling, switches, wireless access points, CCTV cameras
Responsibilities
Deploy and support standardised infrastructure across multiple school sites, provide localised change implementation support to ITD teams, escalate complex issues, travel to sites to collaborate with stakeholders, maintain accurate records, participate in continuous service review
Seniority
Senior, hands-on IC