IT Craft Support Specialist
Core
Field-focused IT generalist providing hands-on and virtual support for jobsites, trailers, and regional offices to keep hardware, software, and connectivity working reliably for craft workers and project teams.
Role type
Senior IC IT Support Specialist (Field)
Builds
Reliable IT infrastructure and connectivity for industrial field operations
Domain
Industrial/Construction field operations
Required skills
Hardware troubleshooting, Windows endpoints, Microsoft 365, Basic networking, Field device configuration, Technical documentation, SOP creation, Remote troubleshooting coordination
Preferred skills
Endpoint management, MDM, Asset lifecycle, Meraki/Cisco/Starlink familiarity, ITSM tools (Freshservice/ServiceNow), ITIL Foundation, Knowledge base management
Technologies
Windows, Microsoft 365, Meraki, Cisco, Starlink, Freshservice, ServiceNow, Tanium
Responsibilities
Troubleshoot and replace field devices (laptops, monitors, printers, scanners, video units), Support basic jobsite networking (access points, switches, cabling), Perform proactive site walkthroughs, Respond to on-site issues, Create knowledge articles and SOPs, Coordinate with IT Support, Network Support, and Cybersecurity teams
Seniority
Mid-Senior, hands-on IC