Technical Account Manager
Core
Trusted technical advisor providing ongoing product expertise, configuration support, and strategic guidance to customers to maximize the value of Emburse's AI-powered expense intelligence platform.
Role type
Senior IC Technical Account Manager (Solution Advisor)
Builds
Emburse SaaS platform configurations and optimized customer adoption strategies
Domain
Financial technology / Expense management / SaaS
Deliverable
product features
Required skills
SaaS platform configuration, complex business requirements gathering, technical consulting, cross-functional collaboration, project management, SQL (basic)
Preferred skills
Financial management software background, Travel & Expense (T&E) software experience, Microsoft Office (advanced Excel), Salesforce, Jira, Confluence, Zendesk
Technologies
Emburse SaaS platform, Salesforce, Jira, Confluence, Zendesk, Microsoft Office, SQL
Responsibilities
Manage dedicated client portfolio and technical configurations, deliver strategic product consulting, lead end-to-end technical projects, configure platform solutions, manage workload and priorities, provide escalation and troubleshooting support, partner cross-functionally, act as internal SME, drive process improvement, maintain continuous technical mastery
Seniority
Senior, hands-on IC
