Service Manager
Core
Lead the Service Department at a motorcycle dealership, managing team operations, scheduling, and customer service for internal, retail, and warranty work.
Role type
Service Department Manager
Builds
Service operations and customer repair experiences
Domain
Automotive / Motorcycle retail
Required skills
Motorcycle or light vehicle mechanic qualification, team leadership, job scheduling, diagnostic and troubleshooting, quoting, customer communication, invoicing, workshop productivity reporting, R Class motorcycle licence
Preferred skills
Mentoring apprentices, trade assistant training
Technologies
Repair order systems, invoicing software, productivity reporting tools
Responsibilities
Lead and motivate the service team, schedule jobs for internal, retail, and warranty work, quote repairs, communicate with customers, complete repair orders and invoicing, report on workshop productivity and profitability, mentor and train apprentices and trade assistants
Seniority
Mid-level, hands-on IC with management duties
