Customer Operations Specialist (7-month temp)
Core
Lead team to deliver day-to-day customer order fulfilment and service level attainment for premium spirits, ensuring timely and accurate delivery of stock to customers.
Role type
Senior IC Supply Chain Operations Specialist (Team Lead)
Builds
Customer order fulfilment and distribution logistics for global spirits brands
Domain
FMCG / Liquor / Spirits / Supply Chain
Deliverable
product features
Required skills
Team leadership, Order fulfilment management, 3PL coordination, ERP systems (SAP/Oracle), Operational reporting, KPI management, Customer communication, Warehousing & transport knowledge, Problem-solving, Analytical thinking, Excel proficiency
Preferred skills
Experience in fast-paced FMCG environment, CI (Continuous Improvement) support
Responsibilities
Lead team to deliver day to day customer order fulfilment and service level attainment, Own and deliver customer DC booking outcomes, Act as first point of escalation for order/delivery related issues, Drive operational reporting and KSP operational management, Ensure proactive customer communication and query resolution, Support broader Supply Chain team including CI initiatives
