Customer Solutions Coordinator Team Leader
Core
Lead and develop a high-performing team of Customer Solutions Coordinators to ensure smooth delivery of customer solutions and drive service excellence.
Role type
Senior IC team leader (customer solutions)
Builds
Customer solutions delivery for telecommunications and NBN services
Domain
Telecommunications / Broadband
Required skills
Team leadership, workflow management, KPI achievement, stakeholder management, problem-solving, adaptability
Preferred skills
Telco background, NBN and business connectivity knowledge, coaching and mentoring
Technologies
NBN, business connectivity services
Responsibilities
Lead, coach, and develop a team of Customer Solutions Coordinators; Oversee day-to-day workflow, task allocation, and service delivery activities; Support achievement of team KPIs and customer service objectives; Act as an escalation point for customer and internal delivery issues; Drive customer satisfaction through timely, accurate and quality outcomes; Provide training, guidance, and ongoing support to team members.
Seniority
Senior, hands-on IC
