Customer Success Engineer ANZ
Core
Bridge between customers and Aikido Security's developer-first security platform, driving adoption, preventing churn, and resolving technical workflow issues.
Role type
Senior Customer Success Engineer (AppSec)
Builds
Developer security products that automate risk reduction without interrupting software shipping
Domain
Cybersecurity / Application Security
Deliverable
production ML models
Required skills
AppSec experience, technical debugging, workflow investigation, customer success, technical account management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Engage with at-risk accounts to prevent churn, drive product adoption, escalate complex issues, debug and resolve workflow issues, drive onboarding and deployment, deliver training sessions, share customer insights with product team, participate in rotating weekend support schedule
Seniority
Senior, hands-on IC
