Customer Service Manager
Core
Lead a customer-facing team to deliver consistent service experiences, acting as a bridge between internal delivery teams and external stakeholders while driving growth through retention and sales.
Role type
Customer Service Manager
Builds
Customer service operations and internal sales function
Domain
Pest control and hygiene services
Deliverable
dashboards & analysis
Required skills
Team leadership, KPI construction, data analysis, stakeholder management, complaint resolution, sales management, CRM proficiency
Responsibilities
Supervise and develop the customer service team, analyse customer service data and branch stats, collaborate cross-functionally with Planning, Operations, and Sales teams, oversee customer feedback and escalations, lead the internal sales function, support a culture of continuous improvement
Seniority
Mid-level, hands-on IC