Service Desk Technician – 12 Month Fixed Term Contract
Core
Provide second-level IT support for computer systems, operating systems, applications, and mobile services to ensure smooth IT operations.
Role type
Level 2 Service Desk Technician
Builds
IT operations stability and user productivity
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
Incident management, ticket queue monitoring, hardware configuration, software installation, mobile device support (iOS/Android), Office 365 administration, ServiceNow proficiency, SLA adherence, knowledge base documentation
Responsibilities
Log and handle ICT incidents and service requests using ServiceNow; Install and configure computer hardware, software, and peripheral devices; Monitor ticket queue and reprioritize workload to meet SLAs; Update or develop Knowledge Base articles
Seniority
Mid-level, hands-on IC
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