Senior Cloud Support Engineer
Core
Provide 24/7 technical support and troubleshooting for AI/ML, physics simulations, and computational biology workloads on Crusoe Cloud GPU infrastructure.
Role type
Senior Cloud Support Engineer (IC)
Builds
High-performance GPU compute clusters for AI research and development
Domain
AI Infrastructure / High-Performance Computing (HPC)
Deliverable
client delivery
Required skills
Linux CLI, Kubernetes, Terraform, Grafana, Git, HPC networking (Infiniband, RDMA, RoCE, SDN), incident triage, root cause analysis, documentation
Preferred skills
Automation scripting, public cloud platforms (AWS, Azure, GCP), mentorship
Technologies
Zendesk, Kubernetes, Slurm, Terraform, Grafana, Infiniband, RDMA, RoCE, AWS, Azure, GCP
Responsibilities
Diagnose and resolve VM/hardware issues via CLI; manage 24/7 on-call rotation; perform alert triage and node delivery testing; collaborate with SRE/Networking/Storage teams for RCA; develop onboarding materials and SOPs; maintain 95%+ CSAT.
Seniority
Senior, hands-on IC
