Contact Centre Consultant
Core
Conducting outbound customer contact campaigns via phone and email to strengthen relationships, improve satisfaction, and identify sales/service opportunities for automotive, retail, and service-based brands.
Role type
Customer Contact Centre Consultant (Outbound Telesales/Service)
Builds
Customer engagement campaigns and sales/service opportunities for client brands
Domain
Customer Engagement / Contact Centre Operations
Deliverable
client delivery
Required skills
Outbound calling, email outreach, campaign script adherence, data entry accuracy, active listening, rapport building, performance target achievement, multi-system navigation
Preferred skills
Experience in contact centre, customer service, telesales, or appointment setting
Responsibilities
Conduct outbound customer calls, follow campaign scripts, record customer interactions and feedback, achieve daily productivity targets, maintain data accuracy, build rapport with customers, participate in coaching and QA reviews, contribute to process improvements