Customer Service Officer
Core
Provide exceptional support to customers by addressing inquiries and resolving issues efficiently across phone, email, and chat channels.
Role type
Customer Service Officer
Builds
Customer satisfaction and service delivery
Domain
Customer service
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, multitasking, customer service software proficiency, Microsoft Office Suite
Responsibilities
Respond to customer inquiries via phone, email, and chat; Resolve customer issues and complaints; Maintain accurate records of customer interactions and transactions; Provide product and service information; Collaborate with team members to improve service delivery; Participate in training and development sessions.