Customer Collections Specialist
Core
Manage customer portfolios face-to-face and over the phone to negotiate repayment solutions and secure financial outcomes.
Role type
Senior IC collections specialist (sales-driven)
Builds
Repayment plans and secured payments for customers
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
Negotiation, influencing, face-to-face communication, objection handling, target/KPI management, autonomous pipeline management, record keeping, compliance adherence, travel management
Preferred skills
Experience in collections, sales, or account management
Technologies
None stated
Responsibilities
Meeting customers in person to drive outcomes, negotiating tailored payment plans, securing repayments, managing payment arrangements, maintaining accurate records, adhering to compliance, managing diary and travel schedule, traveling interstate
Seniority
Mid-Senior, autonomous IC