Service Desk Engineer - Level 2
Citizens or permanent residents only
Core
Providing first and second level technical support to end-users, troubleshooting IT issues, and administering Office 365, Active Directory, and networking infrastructure.
Role type
Level 2 Service Desk Engineer
Builds
IT support solutions and system stability for end-users
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
Office 365 administration, Active Directory, Networking (Layer 2-3, TCP/IP, DNS, DHCP), Windows Server, Hyper-V, VMware, MSP experience, PSA tools (Connectwise)
Preferred skills
3CX, Fortinet, Connectwise PSA
Responsibilities
Troubleshooting and resolving IT-related queries, documenting and tracking support requests, collaborating with the IT team, assisting Level 1 staff, administering Office 365 and Windows Server environments
Seniority
Mid-level, hands-on IC